CV

Lead for the national programme content offer.

• Manage and mature a team of content designers.

• Coordinate content roadmap for the Trust’s flagship propositions.

• Design physical and digital content experiences in collaboration with multidisciplinary teams (typically multiple projects at one time).

• Develop and execute content strategies for new products and programmes.

• Embed, deliver and champion key content design practices e.g.

  • user research

  • taxonomies and content patterns

  • crits and workshops

  • pair-writing

  • empathy mapping

  • protoyping and testing.

• Develop and iterate the Trust’s content design standards.

• Champion content accessibility across the broader organisation.

• Play an active role in multiple communities of practice.

• Conduct content audits to support upkeep of programme portfolio.

• Work with senior stakeholders to capture business visions.

• Support corporate funding bids and reporting.

• Interface with corporate partners to foster buy-in and satisfaction.

• Procure and manage external agencies and suppliers.

• Own and manage annual content budgets – funded and BAU.

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